Old School Caddie Return Policy

1. Eligibility

• You must request a return within 14 days of the delivery date shown in the carrier's tracking.
• Every return needs approval first. Email golfsales@oldschoolcaddie.com with your order number before you ship anything. If an item arrives without prior approval, we may refuse it or ship it back to you at your expense.
• Returned items must include everything that shipped with them, such as headcovers, adjustment tools, weights, and any paperwork.

2. New Equipment

• New equipment can be returned only if it is still new. All original packaging must be included, and the factory plastic wrap on the head, grip, and shaft must be intact.
• If any protective wrap has been removed or damaged, or if the item shows any sign of being hit, it is not eligible for return.

3. Pre-Owned Equipment

• Every pre-owned item is photographed before it ships. To be returned, it must arrive back in the same condition it was in when it shipped, as shown in those photos.
• An item showing any play after delivery is not eligible for return. That includes new ball marks, face or sole wear, turf, sand, or grass residue, or new grip wear. We do not offer store credit for played items.

4. Non-Returnable Items

• Items priced under $50.
• Items marked Clearance or Final Sale.
• Any club whose grip, shaft, length, loft, lie, or other specification has been altered after delivery.
• New equipment without its original packaging or with its protective wrap removed.
• Pre-owned equipment that shows play after delivery.

5. How to Start a Return

1. Within 14 days of delivery, email golfsales@oldschoolcaddie.com with your order number, the item or items you want to return, and the reason.
2. We will reply with return instructions and, where applicable, a prepaid UPS label.
3. Pack the item securely, ideally in its original box, and ship it within 7 days of receiving the instructions.

6. Return Shipping

• Change of mind: We provide a prepaid UPS label, and its cost is deducted from your refund. Original shipping charges are not refunded.
• Our error: If the item is not as described, damaged in transit, or the wrong item, we pay return shipping in full.
• We are not responsible for items lost or damaged while being returned on a shipping method we did not provide.

7. Inspection and Refunds

• We inspect every return against our pre-shipment photos and the condition requirements above.
• Approved refunds go back to your original payment method within about 3 business days after inspection. Your bank or card issuer may need extra time to post the credit.
• If an item fails inspection, we will contact you. It will either be shipped back to you at your expense or held while we talk it over with you.
• We charge no restocking fee. The only deduction on a change-of-mind return is the cost of the return label.

8. Damaged or Not as Described

• If your item arrives damaged, is the wrong item, or is materially different from its listing description or photos, email golfsales@oldschoolcaddie.com within 14 days of delivery. Include your order number and photos.
• We will send you a prepaid return label and issue a full refund, including your original shipping and the return shipping.
• Please keep all packaging until the issue is resolved.

9. Exchanges

• We don't offer exchanges. To get a different item, return the original under this policy and place a new order.

10. Contact

Old School Caddie
Email: golfsales@oldschoolcaddie.com
Website: oldschoolcaddie.com